WHAT WE DO

WHATEVER YOU NEED
WE CAN HELP

The services market is at a real point of change with cloud based solutions, as-a-service solutions, utility based pricing, change in barriers to finance and companies wanting multinational solutions.

Big organisations are saying “can we move quick enough to adapt to these changes”?

That’s where we can help because we are an agile organisation that can react quickly.

We can help by combining deep technology expertise and industry-specific insights and providing the services big companies need:

taking on staff, managing staff, optimising staff, deploying staff in different skill sets, different geographies and different locations.

SUPPLYING YOUR TECHNOLOGY

MANAGING YOUR INFRASTRUCTURE

MANAGING PEOPLE
DELIVERING OUTCOMES

TRANSFORMING YOUR BUSINESS

SUPPORTING YOUR OPERATIONS

SECURING YOUR FUTURE

SUPPLYING YOUR TECHNOLOGY

GETTING YOUR TECHNOLOGY FROM B TO A (AND BACK AGAIN)

Sourcing the right equipment, on the right commercial terms, and maximising its lifecycle is fundamental to reducing your operating costs.

The hard part, is knowing how to do it.

That’s where we come in.

We know global procurement can be tricky – especially for big companies. It takes time, resources, and a dash of cunning, that are better spent elsewhere. But have no fear, this is our bread and butter.

Whether you need help with a single part of the procurement process or the whole thing, we’re here for you, with expertise in:

Acquisition – researching, sourcing and buying assets.
Deployment – configuring, tagging and installing your equipment.
Management – online tracking, reporting and inventory of assets.
Reverse logistics & recovery – redeploying, recovering and disposing of assets.
Financing services – helping you reduce your upfront costs.

How we do it

Global supply chain capability from procurement to reverse logistics

We’ve got a global team of experts who can deal with every curveball you can throw at them.
Long-standing relationships with some of the world’s leading IT vendors

Gained after years of successful projects. We’re trusted to meet everyone’s commercial objectives.
6 logistics centres around the world

So we can get to you, no matter where you are. Fast.
A comprehensive understanding of global asset and service delivery

Solving financial, procurement, vendor, compliance, logistics, and end-user constraints. We get the job done, hassle-free.

CAN’T LIVE WITH IT. CAN’T LIVE WITHOUT IT.

You’re probably delivering technologies and IT services that are critical to your business, but aren’t core to your business strategy. They are diverting scarce internal resources from what’s most important.

We can help.

We’ll improve your productivity and reduce overheads by sharing the burden of your service delivery.

With our managed infrastructure expertise, we can deliver non-core elements of your IT and technology services, allowing you to become more agile, more efficient, and more focused.

Here’s where we can help:

Managed IP-based Infrastructure Services – Monitoring and management.
Equipment-as-a-Service (EAAS) – IT hardware, delivered end to end, wrapped in a service.
Managed Service Desk Service – Fully resourced and managed from level 1 up.
Management & Operations Outsourcing Services (M&O) – General management and operations agreements from 2 – 5 years.
Long Term Operation, Management and Development Services (OMDA) – Fully managed and developed with up to 25 year terms.

We’ve got the technology covered. With the processes, tools and nerds to cover all bases on the technical delivery:

Cloud and datacentre
Communication and collaboration
Network and mobility
Industrial Design and Engineering
IP Development
Complete end to end logistical delivery

MANAGING PEOPLE DELIVERING OUTCOMES

WE SPEAK NERD IN 40 DIFFERENT LANGUAGES

We’re nerds and we’re proud.

We’ll always deliver you true experts. But how can you be sure you’ll achieve what you need with them?

That’s where we really help.

First and foremost we want to commit to getting you the result. We’ll help you save money, improve your IT capabilities, boost productivity and drive innovation. And share the risk along the way.

By providing talented people at every phase of the technology lifecycle, we can act as an extension of your existing team. Flex up and down as you need us, and ease the pressure on your in-house staff.

And while we’re doing that, you can focus on doing what you do best.

How we do it

Over a decade of experience supporting global enterprises

Providing world-class professionals, from a global network of talented, qualified and motivated nerds.
We love a result

The value’s in the outcome, so we focus on that as much as providing you the right people. Whether it’s delivering work packages, service levels, risk sharing, or commercial savings, we’ll commit.
Changing the wheels whilst the car’s running

Our transition managers hate risk. They’re experts at setting up complex services without impacting our customer’s operations.
Flex up, flex down. Flex all around.

Business isn’t linear, so we’re not either. We’ll flex with your business. We’re in it together.
The skills you need, where and when you need them

Our global recruitment team are the best in the business. This is all they do. Whether it’s skills, locations, volumes, or time to hire, they love a challenge.

GET YOUR NERDS THE RIGHT WAY

Find people with specific skills

Most companies want the ability to rapidly scale up their workforce when they need them – but don’t want more full time resources, a full-scale recruitment drive, external recruiters, and the HR overhead of more resources.

We help manage fluctuating resource needs, with easy access to a vast network of flexible, qualified IT and technology professionals. We’ll manage everything, whilst you focus on your business.

Find people for specific functions

Businesses often benefit from completely handing over responsibility for specific business processes and the teams that support them, so they can focus on what they do best.

We’re more than happy to take on the responsibility – and risk – of managing your technology processes.

Whether you want to reduce costs, increase efficiencies, grow your IT/technology capabilities – or all of the above – we can help by managing any of your technology department functions.

Project nerds

For big technology projects, it’s best to bring in a full team of focused people, for the life of the project.

By using a pricing model that’s based on your desired outcome and timescale – not the size of the team that’s needed – we can deliver consistent high quality, resources to flex with the project, and efficient service delivery that gets the job done.

TRANSFORMING YOUR BUSINESS

NEW TECH ISN’T CHEAP BUT DELIVERING IT BADLY WILL COST YOU MORE

We all know transforming your IT with improved technologies should be a great way to increase productivity, lower operational costs and provide greater control. For you, and your customers.

But we know that cost can be a big barrier, and failing to transform is often the major risk to achieving your planned business benefits.

That’s why we help our customers with innovative financial solutions for funding IT assets, and our global Transformation team make sure benefits are realised. On time.

How do we do it

Plan A. B. C and D

All our Transformation team do are world-wide IT technology, resource and service transformations. They initiate, plan, execute, transform, mitigate, escalate, monitor, communicate and improve 24 x 7. Globally.
No finance. No romance.

Without the right financial model, the transformation may not get off the ground. Asset ownership, asset transfers, balance sheets, purchase to deployment, equipment as a service. We craft innovative commercial solutions so you can realise your goals.
Managing the many parts

Global logistics. Global vendor procurement. Global deployment. Contractual obligations. Some people will tell you it’s complicated. We never would. It’s our job to make it simple.
Scheduled. Committed.

We don’t dodge our commitments. In fact we thrive on keeping them. We’ll bake our delivery commitments into your commercial model.

SUPPORTING YOUR OPERATIONS

TECHNOLOGY FORECAST – TODAY: AVAILABLE. TOMORROW: AVAILABLE.

No-one wants to worry about the availability of their technology. What’s really important is what you do with it. We let you focus on growing value, by providing a range of advanced support services that reduce cost and simplify your support burden.

We are unrivalled at complex global support solutions.

With our comprehensive suite capabilities, we’ve got your back:

Global Operations Customer Centre (GOCC)
Incident Management & Resolution
Replacement Hardware Logistics
End of Support / End of Life hardware support
Asset Management (including Asset Recovery, Disposal & Returns)
Global On-Site Field Engineering for Incidents and MACs
Remote Engineering Support
Vendor Software Support & Technical Support Management
Client Service Management team

How do we do it

Years of worldly experience

Supporting some of the biggest companies in the world, covering over a hundred countries, and millions of end devices.
Seamless on-site capability

Expert field engineering know-how, tailored to follow your way of working. Available in 80 countries.
Global logistics

Multiple logistics hubs, 30 spares depots with tens of thousands of spares and growing. Replacement parts are never too far away.
Service levels promised. And kept.

It’s often said, “if you’re not measuring it, you’re not managing it”. We’re obsessive about setting targets, measuring, reporting, reviewing and improving. Continuously.

Our deskside service

Our deskside service solves hardware or software issues, when your service desk needs to escalate the issues they can’t resolve.

When it comes to Operating System issues, our deskside team are well-placed to tackle any and all of your challenges – including inventory, spares and new user equipment as part of on-boarding and site relocation processes.

With options available for dedicated teams at your site, or for local engineers to attend when needed, we can deliver a flexible, cost-efficient service that suits you.

SECURING YOUR FUTURE

FORECAST: CLOUD, CLOUD AND MORE CLOUD

You might be led to believe that you can pack all your IT worries into cloud storage. The reality is that IT delivery is more complex, and commercial dependency is greater than ever before.

We’re experienced impartial advisors. We’re here to support our customers through the journey, and no-one else. We recommend solutions that will ensure any investments you make deliver the benefits that best suit your needs.

Cloudy with a chance of Datacentres

Centralised. Distributed. Virtualised. Cloud. Remote. BYoD. Little wonder datacentres and application delivery are evolving beyond recognition to make the competitive leaps these technologies offer.

Few organisations have the resources to transform to the new, and run the old, at the same time. Whether it’s backfilling, or taking the lead we can help:

Data Centre Consolidation, Virtualisation & Transformation
Public, Private and Hybrid Cloud

It’s still about the network

More freedom, more users, more internet of things, more services, more data. The network still has to take the load, more intelligently and more securely than ever before.

From our inception we’ve helped our customer evaluate, plan and embrace network technology to realise real competitive advantage:

End to end intelligent networking – wired to wireless, VPNs to remote access, WAN and LAN
Networked security – threat detection, firewalls and active management
Workforce mobility – ByoD, mobility management, end point security, privacy and authentication

Communicate. Collaborate.

The lines are blurring; office and remote working, face to face and virtual meetings, contact centres and chatbots, customer service and Facebook. Productivity, cost, agility and globalisation are all driving organisations to reassess how they communicate with customers and each other.

With years of experience in the design, installation and management of effective communication solutions, we’re happy to share our expert knowledge of:

Web, voice and video collaboration tools
Telephony and messaging services
Contact centre and integration

WHAT WE DO

WHATEVER YOU NEED WE CAN HELP

The services market is at a real point of change with cloud based solutions, as-a-service solutions, utility based pricing, change in barriers to finance and companies wanting multinational solutions.

Big organisations are saying “can we move quick enough to adapt to these changes”?

That’s where we can help because we are an agile organisation that can react quickly.

We can help by combining deep technology expertise and industry-specific insights and providing the services big companies need:

taking on staff, managing staff, optimising staff, deploying staff in different skill sets, different geographies and different locations.

SUPPLYING YOUR TECHNOLOGY

GETTING YOUR TECHNOLOGY FROM B TO A (AND BACK AGAIN)

Sourcing the right equipment, on the right commercial terms, and maximising its lifecycle is fundamental to reducing your operating costs.

The hard part, is knowing how to do it.

That’s where we come in.

We know global procurement can be tricky – especially for big companies. It takes time, resources, and a dash of cunning, that are better spent elsewhere. But have no fear, this is our bread and butter.

Whether you need help with a single part of the procurement process or the whole thing, we’re here for you, with expertise in:

Acquisition – researching, sourcing and buying assets.

Deployment – configuring, tagging and installing your equipment.

Management – online tracking, reporting and inventory of assets.

Reverse logistics & recovery – redeploying, recovering and disposing of assets.

Financing services – helping you reduce your upfront costs.

How we do it

Global supply chain capability from procurement to reverse logistics

We’ve got a global team of experts who can deal with every curveball you can throw at them.

Long-standing relationships with some of the world’s leading IT vendors

Gained after years of successful projects. We’re trusted to meet everyone’s commercial objectives.

6 logistics centres around the world

So we can get to you, no matter where you are. Fast.

A comprehensive understanding of global asset and service delivery

Solving financial, procurement, vendor, compliance, logistics, and end-user constraints. We get the job done, hassle-free.

MANAGING YOUR INFRASTRUCTURE

CAN’T LIVE WITH IT. CAN’T LIVE WITHOUT IT.

You’re probably delivering technologies and IT services that are critical to your business, but aren’t core to your business strategy. They are diverting scarce internal resources from what’s most important.

We can help.

We’ll improve your productivity and reduce overheads by sharing the burden of your service delivery.

With our managed infrastructure expertise, we can deliver non-core elements of your IT and technology services, allowing you to become more agile, more efficient, and more focused.

Here’s where we can help:

Managed IP-based Infrastructure Services – Monitoring and management.

Equipment-as-a-Service (EAAS) – IT hardware, delivered end to end, wrapped in a service.

Managed Service Desk Service – Fully resourced and managed from level 1 up.

Management & Operations Outsourcing Services (M&O) – General management and operations agreements from 2 – 5 years.

Long Term Operation, Management and Development Services (OMDA) – Fully managed and developed with up to 25 year terms.

We’ve got the technology covered. With the processes, tools and nerds to cover all bases on the technical delivery:

Cloud and datacentre

Communication and collaboration

Network and mobility

Industrial Design and Engineering

IP Development

Complete end to end logistical delivery

MANAGING PEOPLE DELIVERING OUTCOMES

WE SPEAK NERD IN 40 DIFFERENT LANGUAGES

We’re nerds and we’re proud.

We’ll always deliver you true experts. But how can you be sure you’ll achieve what you need with them?

That’s where we really help.

First and foremost we want to commit to getting you the result. We’ll help you save money, improve your IT capabilities, boost productivity and drive innovation. And share the risk along the way.

By providing talented people at every phase of the technology lifecycle, we can act as an extension of your existing team. Flex up and down as you need us, and ease the pressure on your in-house staff.

And while we’re doing that, you can focus on doing what you do best.

How we do it

Over a decade of experience supporting global enterprises

Providing world-class professionals, from a global network of talented, qualified and motivated nerds.

We love a result

The value’s in the outcome, so we focus on that as much as providing you the right people. Whether it’s delivering work packages, service levels, risk sharing, or commercial savings, we’ll commit.

Changing the wheels whilst the car’s running

Our transition managers hate risk. They’re experts at setting up complex services without impacting our customer’s operations.

Flex up, flex down. Flex all around.

Business isn’t linear, so we’re not either. We’ll flex with your business. We’re in it together.

The skills you need, where and when you need them

Our global recruitment team are the best in the business. This is all they do. Whether it’s skills, locations, volumes, or time to hire, they love a challenge.

GET YOUR NERDS THE RIGHT WAY

Find people with specific skills

Find people for specific functions

Project nerds

TRANSFORMING YOUR BUSINESS

NEW TECH ISN’T CHEAP BUT DELIVERING IT BADLY WILL COST YOU MORE

We all know transforming your IT with improved technologies should be a great way to increase productivity, lower operational costs and provide greater control. For you, and your customers.

But we know that cost can be a big barrier, and failing to transform is often the major risk to achieving your planned business benefits.

That’s why we help our customers with innovative financial solutions for funding IT assets, and our global Transformation team make sure benefits are realised. On time.

How do we do it

Plan A. B. C and D

All our Transformation team do are world-wide IT technology, resource and service transformations. They initiate, plan, execute, transform, mitigate, escalate, monitor, communicate and improve 24 x 7. Globally.

No finance. No romance.

Without the right financial model, the transformation may not get off the ground. Asset ownership, asset transfers, balance sheets, purchase to deployment, equipment as a service. We craft innovative commercial solutions so you can realise your goals.

WHATEVER YOU NEED
WE CAN HELP